PRIVACY POLICY

Effective Date: November 12, 2026

Copper Head Electric (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, communications, and electrical services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request an estimate, schedule service, contact us, sign up for text messages, or otherwise interact with our business.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Telephone number, including mobile phone number
• Service address
• Mailing address
• Information related to electrical service requests
• Appointment scheduling information
• Payment information
• Text messaging opt-in and consent records
• Any information submitted through contact forms, emails, phone calls, text messages, or other communications

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages viewed
• Date and time of visits
• Referring websites
• Website usage and analytics information

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Respond to inquiries and estimate requests
• Schedule appointments and service calls
• Provide electrical installation, repair, inspection, maintenance, and upgrade services
• Process payments and invoices
• Send appointment confirmations, reminders, and service updates
• Send text messages to customers who have opted in to receive them
• Provide customer support
• Improve our website and services
• Monitor website performance and security
• Maintain business and customer records
• Comply with legal obligations
• Protect against fraud, unauthorized activity, or misuse of our services

3. COMMUNICATIONS

When you provide your contact information, we may contact you by phone or email about:

• Service requests
• Estimates and proposals
• Appointment scheduling
• Invoices and billing
• Customer support
• Service reminders and notifications

Where permitted by law, we may also send promotional emails about special offers, seasonal services, maintenance programs, or company updates. You may opt out of promotional emails at any time by using the unsubscribe link in the email or by contacting us.

Text messages are handled separately and only with your consent, as described in Section 4.

4. TEXT MESSAGING (SMS) PROGRAM

Consent to Receive Text Messages

We will not send unsolicited text messages. In general, we will not text you unless you have first provided your mobile phone number and consented to receive text messages from us, or you have initiated communications with us and agreed to continue receiving text messages. Consent to receive text messages is not a condition of purchasing any goods or services.

What You Are Told at Opt-In

At the time of opt-in, individuals are informed of:

• The purpose of the text messaging program;
• The types of messages they may receive;
• The expected message frequency;
• That message and data rates may apply;
• How to opt out by replying STOP; and
• Where to review our Privacy Policy and Terms and Conditions.

Types of Messages

Text messages from Copper Head Electric may include appointment confirmations and reminders, service updates, estimates, billing notices, customer support, and, if you have separately agreed to them, promotional offers.

Message Frequency and Charges

Message frequency varies depending on your service activity. Message and data rates may apply according to your mobile carrier’s plan.

How to Opt Out or Get Help

You can stop receiving text messages at any time by replying STOP to any message. After you reply STOP, you will receive one final message confirming that you have been unsubscribed, and you will not receive further text messages unless you opt in again. For help, reply HELP or contact us at 901-701-1868 or contact@copperheadec.com.

Mobile carriers are not liable for delayed or undelivered messages.

Sharing of Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with, sold to, or rented to any third party. This excludes only the text messaging service providers that help us deliver our messages, which may use this information only to send messages on our behalf.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Remember user preferences
• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.

6. HOW WE SHARE INFORMATION

We do not sell your personal information.

Except as limited by Section 4, which governs mobile phone numbers and text messaging consent, we may share information with:

• Service providers that assist in operating our business
• Payment processors
• Website hosting providers
• Scheduling and customer management software providers
• Professional advisors such as attorneys, accountants, and insurers
• Government agencies, regulators, or law enforcement when required by law

Information is shared only as necessary to provide services, operate our business, or comply with legal obligations.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

8. DATA RETENTION

We retain personal information only for as long as necessary to:

• Provide requested services
• Maintain customer and business records, including records of text messaging consent and opt-out requests
• Fulfill warranty obligations
• Resolve disputes
• Enforce agreements
• Comply with legal, tax, accounting, and regulatory requirements

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any third-party sites they visit.

10. CHILDREN’S PRIVACY

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information where permitted by law
• Object to certain processing activities
• Withdraw consent where consent is the basis for processing, including consent to receive text messages

To exercise any applicable rights, please contact us using the information below.

12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page along with an updated Effective Date. Continued use of our website or services after such changes are posted constitutes acceptance of the revised Privacy Policy.

13. CONTACT INFORMATION

Copper Head Electric
Website: copperheadec.com
Phone: 901-701-1868
Email: contact@copperheadec.com

If you have questions regarding this Privacy Policy or our privacy practices, please contact us using the information above.